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Call Center Software in the Cloud
Our solution delivers all the benefits of million-dollar systems, but without their hidden costs. Contact centers around the world count on Five9 hosted call center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing — at home, onshore and offshore.
Call Center Features for any Organization
Whether your call center is inbound, outbound or blended, our products include all of the features you need to run your operations effectively while lowering your costs. For an Inbound Call Center, our easy-to-use IVR and ACD features will give you the tools to provide exceptional customer service while lowering operational costs. For an Outbound Call Center, our Predictive Dialer will keep your agents productive and increase your sales revenues. Our Blended Call Center system delivers the best of both worlds, offering fully-integrated inbound and outbound capabilities. For advanced voice self-service applications, Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution. And, for any call center operation, our Quality Monitoring, Call Recording and Agent Scripting features will help ensure your operations run effectively.
Focus on Your Call Center, Not Your Infrastructure
To get started with the Five9 call center software, simply supply agents with computers, headsets and broadband internet connections, and we'll do the rest. In 48 hours we can provision your call center (complete with new phone numbers if you need them). After initial provisioning, you manage your agents and reconfigure your system at will. We keep your call center running 24/7 at the highest level of reliability. With our call center system there are no capital costs, no expensive infrastructure, and no leased phone lines. As an on-demand service, we respond flexibly to any changes in agent staffing—peak times, seasonal campaigns, remote agents, outsourcing, and off-shoring. Our easy-to-use tools let you manage your agents and reconfigure your virtual call center quickly, effectively and on-demand. Our ability to supply new phone lines and increased capacity on-demand means you can scale up or down at any time to meet your changing needs.
We Work Hard to Make You Successful
We want every customer to be successful, so we work hard to make sure you get the right solution, and get up and running quickly and effectively. Five9 provides world-class professional services, implementation assistance and around-the-clock customer support to ensure the successful launch and operation of your call center. We also offer ongoing training and certification for your call center agents, administrators and supervisors who will become valuable resources within your own organization.
Leverage Five9 to Improve Business Results
Five9 has hundreds of customers using our cloud-based call center software, from startup companies to non-profit organizations to global enterprises, and tens of thousands of users on five continents, in contact centers big and small. Based on a rich, highly functional and reliable platform, our call center solutions are flexibly deployed to meet challenges and solve problems in a wide variety of call center applications, such as:
"...our continuing relationship with Five9 has been a "no-brainer" business decision." Mark Foxwell Senior Manager, Operational Controls intermedix
|Virtual Call Center Inbound Call Center Outbound Call Center IVR Hosted Call Center Call Center Software||Customer Service Collections Telemarketing Outsourcing Telecommunications Financial Services||IVR ACD Predictive Dialer VoIP CTI PBX||Inbound Call Center Datasheet Outbound Call Center Datasheet IVR Datasheet ACD Datasheet Predictive Dialer Datasheet Five9 Product Overview|