Five9 University

Online Training

Knowledgeable administrators and supervisors are vital to your call center's success. Our online training program provides a solid foundation for day-to-day activities in the call center and charts a course for ultimately becoming Five9 certified. Five9 offers live, online, instructor-led training sessions focused on the specific virtual call center functionality that your administrators and supervisors need to effectively manage your call center.

Five9 Online Training
Administrator Training for Outbound Call Centers 100 minutes
This session instructs new Five9 Administrators on the steps required to configure the virtual call center for outbound campaigns.
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Administrator Training for Inbound Call Centers 100 minutes
This session instructs new Five9 Administrators on the steps required to configure the virtual call center for inbound campaigns.
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Agent Training 60 minutes
Learn how to use the Five9 Agent application to process inbound and outbound calls.
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Supervisor Training 30 minutes
Learn how to use the Five9 Supervisor application to monitor activities in your virtual call center.
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Reporting Training 20 minutes
Learn how to generate the reports you need through the Five9 Reporting interface.
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Ready to start? Sign-in to the customer service portal.

Administrator Certification

Five9 Certified stamp.

Mastery of the basic concepts necessary to administer your call center is key to your ongoing success.

Five9 offers the Administrator Certification program to test and prove those skills. Candidates participate in an online, self-guided, self-paced program which culminates in a rigorous certification examination to establish proficiency. All of Five9's Professional Services consultants and Customer Support representatives are Five9 Certified.

Five9 offers certification and curriculum for inbound, outbound and blended call center operations. The right certification track for you depends on your call center paradigm and operations.

Getting certified is as simple as 1-2-3:

  1. Select your certification track
  2. Review the training materials
  3. Take the certification exam

Five9 Certification
1. Certification Track 2. Training Materials 3. Certification Exam

Inbound Administrator Certification

Creating and Managing User Accounts, Managing Contact Records, Dispositions, Designing IVR Scripts, Call Recording, Agent Call Scripts

Inbound Administrator Certification Exam

Outbound Administrator Certification

Creating and Managing User Accounts, Importing Call Lists, Dispositions, the Predictive Dialer, Call Recording, Agent Call Scripts, Do-Not-Call Management, Workflow Rules

Outbound Administrator Certification Exam

Blended Administrator Certification

Combined topics of the Inbound and Outbound Administrator Certification Exam

Blended Administrator Certification Exam


Ready to get Five9 Certified? Sign-in to the customer service portal and select "Customer Support" and then "Certification and Training."