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Get Started with Five9
Getting Started is as Easy as 1-2-3:Get Trained
The first step in the Five9 Getting Started process is focused on increasing your knowledge of the Five9 Virtual Call Center solution. We recommend that, prior to the first session with your Implementation Manager, you review the Administrator training available online from Five9 University. The Administrator training materials are an excellent introduction to the Five9 Virtual Call Center software's functions and capabilities.
Ready to start? To access the Administrator training materials, login and enter the user name and password provided to you. After login, select the Customer Support link. The Administrator training can be reached by selecting the Certification and Training link listed in the Online Training section in the right-hand column.
Install the Five9 Applications
After reviewing the Administrator training materials online, the next step in the Five9 Getting Started process is to install the Five9 applications. To get started, we suggest that you review the Getting Started Guide and follow the step-by-step instructions for installing the Five9 applications.
Ready to start installing? To locate the Getting Started Guide, login to the Customer Portal, then select the Customer Support link. The Getting Started Guide is located in the Customer Documentation section in the right-hand column.
Implement and Deploy
The final step in the Five9 Getting Started process is to design, implement and deploy your Five9 Virtual Call Center solution. Each Five9 Virtual Call Center software Implementation project is assigned a dedicated Implementation Manager from Five9's Professional Services team for the duration of the project. Your assigned Implementation Manager will be in contact you within 24 hours of you receiving your Getting Started email to kick-off your Implementation.
During the initial discussions, your Implementation Manager will gather your requirements and work with you to schedule your follow-on Implementation and Training sessions. During these follow-on sessions, your Implementation Manager will:
Haven't heard from us yet? If you haven't been contacted by Professional Services to begin your Implementation and it's been more than 24 hours since you received your Login Credentials please click here to email Five9 Implementation Services for help.
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