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Call Center Customer Support
After your call center is up and running, Five9 stands by you with ongoing support resources. The Customer Support team is staffed 24 hours per day, 365 days per year, and, as an extension of your business, is dedicated to your continued success and growth based on the Five9 virtual call center product you have deployed. Extended support options allow you to finely tune the level of support to the unique needs of your organization.
Standard Support Package
Every Five9 product comes standard with 24/7/365 telephone and online support, including access to documentation, the Solutions Knowledge Base, and online case management. There are three ways to reach Customer Support:
Premium Support Package
If you don't want to build and manage your call center yourself, have Five9 do it for you. Premium support services are available to Five9 customers who don't want to build call center expertise in-house, or who need direct access to our most skilled support personnel in addition to the world class 24/7/365 support that is standard with every Five9 product. Several choices of hourly packages allow you the flexibility to work with our support staff on-demand.
When you purchase a Premium Support Package, in addition to the support included with every Five9 product, you also receive, :
Five9 also provides developer support through the Five9 Developer Program for programmers, consultants and information technology professionals who want to take their call center to the next level on Five9's Cloud Computing Platform for Call Centers.
Premium Support Package Options
To meet different business needs, our support packages provide choices in the number of consultation hours per month, and the frequency of regular account reviews. Choose the right package for your business.
Ready to sign-up for an extended support package? Call us at (800) 553-8159
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