Five9 ACD System with Skills-Based Routing

Route every call to the right agent every time

With the easy-to-use visual call routing designer in our automatic call distribution (ACD) system, call center administrators can ensure that each caller is handled appropriately. With support for ACD Queues and Skills-Based Routing, Five9 inbound call centers have the flexibility to prioritize inbound call traffic to maximize business results. And, when queue times are long or a particular agent is unavailable, callers can leave voicemail for subsequent follow-up. While callers are in queue, hold music and in-queue announcements can provide estimated wait time and help reduce abandoned calls. And, when distributing calls to agents, the Five9 ACD can prioritize available agents based on longest wait time, round robin, min calls handled, and more.


A seamless and consistent experience

By utilizing Five9's ACD & Skills-Based Routing technology you will fulfill your callers' expectations as they enjoy a seamless and consistent experience from the moment they are in touch with your company. And, you will be confident knowing that your business objectives are always considered when routing inbound traffic to agents.

Learn More About the Five9 ACD System

Five9 provides many valuable resources on this website to help you learn more about Automatic Call Distribution (ACD). We encourage you to browse our website and download additional information to help you learn more about our technology and products.

 Inbound Call Center Datasheet 

 ACD Datasheet 

 Total Cost of Ownership Benefits of a Hosted Solution 


Success Story