Agent Call Scripting for Contact Centers

Use Five9 Agent Scripting to deliver consistent messages in your contact center

Five9 provides a flexible system for agent call center scripting that allows Administrators to easily define a series of worksheet questions and agent-entered responses that will help the agents work through a predictable, branching conversation that meets your service and sales expectations. Additionally, all of the agent-entered information is associated with the call and contact, and is available via reports. You can also create custom HTML and JavaScript-based agent scripts that present contact and call information efficiently, maximizing agent productivity.

agent call scripting in contact centers

 

Increase agent productivity and sales revenue

By using agent call scripting to ensure consistent call handling even among less-experienced agents, you will enjoy improved customer satisfaction, increased sales revenues, and lower agent training costs.

Learn More About Five9 Agent Call Scripting

Five9 provides many valuable resources on this website to help you learn more about the benefits of using Agent Scripting. We encourage you to browse our website and download additional information to help you learn more about our technology and products.

 Outbound Call Center Datasheet 

 Predictive Dialer Datasheet 

 Total Cost of Ownership Benefits of a Hosted Solution 

agent call scripting in contact centers

 

Success Story