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Staff remote agents for your call center, anywhere in the world
Over the years, call centers have consistently struggled to improve agent satisfaction and reduce agent attrition, because it results in higher operational and training costs and diminishes the quality of the customer experience. Due to the increased adoption of VoIP, virtual call center technology, and outsourced call centers, and in the interest of reducing the commuting costs and ecological impact of an in-house workforce, companies have recognized that staffing at-home agents can offer lower operational costs, more rewarding agent and customer experiences, and ultimately improved employee retention rates.
Since the Five9 Agent application is entirely browser-based, as long as they have an internet connection and a USB headset, agents can log into the system from anywhere in the world. Supervisors can easily monitor their remote agents as effectively as if they were in the same building, by listening to recordings and live phone calls, viewing their real-time performance and status, and sending messages to them individually or broadcasting to groups.
By incorporating at-home agents into your workforce, you can expect lower call center costs, improved employee satisfaction, productivity and retention, and your customers will enjoy a better call center experience. This flexible workforce arrangement, supported by Five9 technology, means your customers will enjoy a better call center experience.
Learn More About At-Home Agents
Five9 provides many valuable resources on this website to help you learn more about using at-home agents with Five9. We encourage you to browse our website and download additional information to help you learn more about our technology and products.
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