Call Recording

Record any or all calls to assess agents and maintain regulatory compliance

As consumers become more accustomed to self-service and less-frequent personal interactions with the companies they trust with their business, the stakes with each interaction become much higher. Many call centers are now considered the "face" of the company and executives are eager to ensure that every caller is greeted and serviced in a friendly and accommodating manner.

 

Flexible call recording

The Five9 Virtual Call Center Suite provides call recording capabilities that allow you to record some or all of the calls between agents and callers, or even calls that complete in the IVR, and review them afterwards. Call recordings captured in the IVR can be routed to agents for evaluation or further processing. And, call recordings are available via the Five9 Reporting application, enabling robust filtering capabilities to quickly and easily identify the recordings that require review. And, by sending the recorded calls to a File Transfer Protocol (FTP) location of your choice, they can be stored indefinitely for compliance or agent training purposes.

Improve customer loyalty

By adopting regular reviews of voice recordings, your call center will deliver on your executives' business objectives. You will be able to ensure a consistent and quality customer experience, make agents more effective and productive in sales and service, and improve customer loyalty.

Learn More About Call Recording

Five9 provides many valuable resources on this website to help you learn more about Call Recording with Five9. We encourage you to browse our website and download additional information to help you learn more about our technology and products.

 Blended Call Center Datasheet 

 Predictive Dialer Datasheet 

 ACD Datasheet 

 Total Cost of Ownership Benefits of a Hosted Solution 

 

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