Contact History Database

Maintain contact and call history for a complete customer view

One of the leading sources of customer frustration with call centers is a prevailing impression that the call center agents do not know enough about the customer and their recent interactions with the company. Such negative impressions can lead to customer attrition and lost market share. Additionally, when customers are required to repeat information or explain previous interactions, it frustrates them and diminishes agent productivity.

 

End customer frustration

Five9 is built to ensure that call centers of all sizes can retain customer contact history and avoid customer frustration. Whether your call center is inbound, outbound or blended, the Five9 Virtual Call Center Suite includes a database of contacts for your company that all agents can access and update as they interact with your customers. Each call for a contact is readily available, along with any call notes entered by agent. Agents can look up contacts, view recent contacts, add scheduled callbacks, and click to dial the customer directly from their contact info.

With the Five9 Contact History Database, you will ensure that every interaction with your customers is captured and available for every agent in your call center. Your agents will be more productive, and your customers will be more satisfied with their call center experience.

Learn More About the Contact History Database

Five9 provides many valuable resources on this website to help you learn more about Five9's Contact History Database. We encourage you to browse our website and download additional information to help you learn more about our technology and products.

 Blended Call Center Datasheet 

 Predictive Dialer Datasheet 

 ACD Datasheet 

 Total Cost of Ownership Benefits of a Hosted Solution 

 

Success Story