DNC Compliance

Comply with applicable outbound telemarketing and debt collection regulations

Five9 helps you comply with this legislation by letting you upload your company's supplemental Do Not Call list, which prevents these numbers from being dialed by your outbound and autodialer campaigns, and even manual calls placed by agents. In addition, you can automatically track requests for Do Not Call from inbound return calls, and enable agents to fulfill callers' requests to be placed on the Do Not Call list in real-time. You have the option to override the Do Not Call list with customers that you have permission to call. Additionally, with Five9's Predictive Dialer and Power Dialer capabilities, you can comply with the U.S. Federal Trade Commission's Telemarketing Sales Rule that limits "abandoned" marketing calls.

 

Stay compliant without hindering productivity

By using Five9's built-in DNC list management and other regulatory compliance features, you'll find it much easier to honor applicable legislation without hindering agent productivity.

Learn More About DNC Compliance

Five9 provides many valuable resources on this website to help you learn more about DNC Compliance with Five9. We encourage you to browse our website and download additional information to help you learn more about our technology and products.

 Outbound Call Center Datasheet 

 Predictive Dialer Datasheet 

 Total Cost of Ownership Benefits of a Hosted Solution 

 

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