Forecasting

Forecast call volumes and staffing requirements based on trends

Every call center's operations are dynamic, constantly changing and hard to predict. Forecasting call volumes along with other work activities, and creating staffing requirements based on those predictions while accounting for workforce overheads such as vacations and trainings can be a daunting, time-consuming task.

 

Identify trends and predict call volume

Five9 provides workforce management forecasting tools that can help. With our Workforce Management software, you can easily identify trends and predict future call volumes, handle times, and staffing requirements for your entire call center operation. Forecasts can be generated based on recent data, or manually created using templates, and can account for staffing overheads.

Hosted workforce management for Five9 customers

Just as with all Five9 software, we provide hosted workforce management so that you don't need to worry about IT administration and maintenance costs, upgrades, and other costs associated with traditional, premise-based solutions. And, our workforce management solution is integrated with the Virtual Call Center Suite, automatically providing real-time agent adherence and historical forecasting data. You can import users with a single click, and each user can log into the workforce management application from the same application portal used to access the other user interfaces provided by Five9.

Learn More About Workforce Forecasting

Five9 provides many valuable resources on this website to help you learn more about workforce management forecasting with Five9. We encourage you to browse our website and download additional information to help you learn more about our technology and products.

 Total Cost of Ownership Benefits of a Hosted Solution 

 Cloud-based Advantages 

 

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