Preview Dialer

Maximize business results

The Five9 preview dialer software offers companies a way to increase employee productivity while handling these complex customer interactions. Because the software is hosted, it's easy to set up and use. And, because it is available on-demand, you only pay for the capacity you need, easily adding capacity as your business grows.

 

Agents review contact information before placing calls

Each contact is automatically delivered to agents based on robust campaign settings such as list priority and ratios, contact filtering, sorting and more. You can provide your call center agents and employees an opportunity to review contact details prior to placing calls to any of the contact's phone numbers, putting essential information in their hands so they can better prepare for the call, maximizing the chances of a positive business outcome. The system automatically suggests the next number to dial based on campaign settings, and agents can optionally skip records that should not be dialed.

Improve customer satisfaction

With the Five9 preview dialer taking the hassle out of complex interactions, you will be able to handle more calls, and by providing the right information at your agents' fingertips, you will be able to improve customer satisfaction and business results.

Learn More About the Five9 Preview Dialer

Five9 provides many valuable resources on this website to help you learn more about the benefits of using our on-demand preview dialer. We encourage you to browse our website and download additional information to help you learn more about our technology and products.

 Outbound Call Center Datasheet 

 Predictive Dialer Datasheet 

 Total Cost of Ownership Benefits of a Hosted Solution 

 

Success Story