Speech Recognition

Use speech recognition for enhanced IVR self-service applications

The Five9 IVR with Speech Recognition delivers all the tools you need to meet your callers' expectations for service quality and efficiency. Your customers will be able to call your company at any time and gain access to efficient IVR self-service applications that enable them to provide touch-tone (DTMF) or speech input, depending on their preference or the circumstances of the call. Using the latest in advanced speech recognition technology, the Five9 IVR will analyze spoken input and provide an appropriate response, including easy-to-configure confirmations and error prompts for cases when the speech recognition engine cannot effectively hear the caller's input. Your IVR can provide self-service options for bill payment, store and branch locations, debt collections and accounts payable, appointment reminders, order status, reservations, and more - saving your agents' time for more complex, high-value phone calls.

 

Advanced development capabilities

All of your IVR applications can be designed with our user-friendly graphical editor, supporting advanced development capabilities including call variables (call attached data), web services queries and posts, branching logic, regular expressions, functions, formulas, and more. And, if your callers need to be routed to an agent, the Five9 platform provides a seamless flow from IVR to ACD for skills-based routing.

Comprehensive hosted IVR

Five9 offers a comprehensive hosted IVR solution for all of your IVR self-service applications. By utilizing our platform you'll be able to meet or exceed your callers' expectations, delight your customers, and set your company apart from the competition.

Learn More About Speech Recognition

Five9 provides many valuable resources on this website to help you learn more about Speech Recognition with Five9. We encourage you to browse our website and download additional information to help you learn more about our technology and products.

 Inbound Call Center Datasheet 

 IVR with Speech Recognition Datasheet 

 Total Cost of Ownership Benefits of a Hosted Solution 

 

Success Story