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Enable callers to leave voicemails for your agents
When your customers require personalized service from your agents, it can pose a significant operational challenge. Frequently, call centers must find a balance between customer service and efficiency. One of the ways that you can provide more personalized service without incurring significant additional costs is by allowing callers to leave voicemail when agents are unavailable, and returning those calls during call center downtimes.
Integrated voicemail functionality
With Five9's integrated voicemail functionality, callers can leave messages that can later be reviewed by agents and managed by administrators. Voicemails can be directed to a specific agent, or to any agent possessing the appropriate skill. When voicemails are urgent, email notifications can optionally attach the voicemail to the message. Administrators can also move voicemails between agents to assure a timely response.
Learn More About Voicemail
Five9 provides many valuable resources on this website to help you learn more about integrated Voicemail with Five9. We encourage you to browse our website and download additional information to help you learn more about our technology and products.
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