Inbound Call Center

Cloud-based ACD and IVR Software for Inbound Call Centers

The Five9 Inbound Call Center includes all of the ACD and IVR features you need to run your call center operations effectively, including all the advanced capabilities you expect from traditional premise-based infrastructure: skills-based call routing, text-to-speech, CTI screen pop, CRM integrations, and more.

With our inbound call center software, you get all the benefits of premise-based call center technology, without the costs, delays or headaches. Five9 provides the most advanced cloud-based call center technology, improving agent productivity and increasing business flexibility.

The Five9 Inbound Call Center enables you to:

  • Connect your callers with the right agent
  • Enhance your customers' experience
  • Integrate with your other business applications
inbound call center demo

Build your call center in the cloud
Eliminate the hassle and expense of your outdated infrastructure. Five9 offers all the functionality of on-premise technology, with all the cost savings benefits of cloud computing. Increasing numbers of inbound call centers are switching to cloud-based call center software.

Your customers will be happy they called
The world's leading hosted inbound call center software enables you to delight your customers while lowering your costs. With Five9, every time you talk with your customers, it improves your bottom line.

Inbound Call Center Features


Route callers to the right queue, with the right priority, and route them to the next available agent with the right skills.


Walk callers through self service applications or gather caller information needed to identify the best available agent. A must-have feature for any inbound contact center.


Improve productivity by giving agents relevant and timely contact information, and integrate phone controls with your applications.

Toll-Free Numbers

Provision new toll-free, international toll-free and DID numbers, or migrate existing numbers for your inbound call center.

Call Conferencing

Build sophisticated IVR applications that allow callers to create conference calls, by calling additional phone numbers to add participants.

Speech Recognition

Deliver advanced IVR self-service applications to your callers by enabling them to provide speech input in addition to DTMF.


Provide dynamic information to your contacts by automatically converting text data into spoken words.


Offer your callers an opportunity to leave voicemails for individual agents or the next best available agent.


Add Five9 On-Demand Call Center Software to your existing PBX infrastructure for advanced CTI, IVR, ACD, Predictive Dialing, and more.

Call Recording

Assess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions.

Quality Monitoring

Ensure a positive customer experience by silently monitoring agent conversations with contacts, whisper coaching and barging in when needed.

Historical Reporting

Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.

Real-Time Reporting

Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.

Contact History Database

Maintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.

Cloud APIs

Build advanced software integrations between Five9 on-demand call center software and other enterprise software applications.

At-Home Agents

Support virtual call center operations with a distributed workforce, flexible resource allocation, and new hiring models.


Leverage the low cost and high scalability of the internet for your phone calls, with crystal-clear voice quality.

Web Callback

Integrate websites with Five9 so that visitors can request immediate or scheduled callbacks from your call center.

 All Virtual Call Center Features