IVR Software Solutions

An IVR Solution for Advanced Voice Applications in the Cloud

The Five9 IVR with speech recognition delivers all the features you'd expect in an on-premise interactive voice response system, with all the cost savings benefits of a cloud-based interactive voice response platform. Our robust IVR capabilities include Speech Recognition, Text-to-Speech, Toll-Free Numbers and more, all with an easy-to-use graphical designer.

With all of Five9's call center software built in the cloud, you get the benefits of a traditional premise-based voice response system, but without the IT and telephony costs, delays or headaches. Our IVR with Speech Recognition enables you to:

  • Provide advanced self-service voice applications
  • Lower costs by completing more calls in the IVR
  • Improve customer loyalty via enhanced self-service
View Interactive Voice Response (IVR) Demo

Easy to use IVR system

With the easy-to-use Five9 visual call routing designer, built into the IVR software, call center administrators define the customer experience for all calls as they are guided through IVR menus and prompts, into ACD queues and skill groups, and delivered to agents. The Five9 hosted IVR offers the flexibility to upload custom prompts and hold music to fine-tune your IVR caller's experience and enhance your brand.

Build your call center in the cloud
Eliminate the hassle and expense of your outdated infrastructure. Five9 offers all the functionality of on-premise technology, with all the cost savings benefits of cloud computing.

Listen to your customers - use speech in your IVR
The world's leading cloud-based call center software enables you to delight your customers with convenient self-service options, while lowering your costs. With Five9's interactive voice response system, your customers' voices can be heard, any time of day, any day of the year.


IVR Features

IVR

Walk callers through self service applications or gather caller information needed to identify the best available agent.

Toll-Free Numbers

Provision new toll-free, international toll-free and DID numbers, or migrate existing numbers for your inbound call center.

Call Conferencing

Build sophisticated IVR applications that allow callers to create conference calls, by calling additional phone numbers to add participants.

Speech Recognition

Deliver advanced IVR self-service applications to your callers by enabling them to provide speech input in addition to DTMF.

Text-to-Speech

Provide dynamic information to your contacts by automatically converting text data into spoken words.

Call Recording

Assess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions.

Historical Reporting

Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.

Real-Time Reporting

Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.

Cloud APIs

Build advanced software integrations between Five9 on-demand call center software and other enterprise software applications.

Contact History Database

Maintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.


 All Virtual Call Center Features