IVR Applications

The Five9 IVR with Speech Recognition product enables rich, customer-friendly IVR applications that improve customer satisfaction and lower your operational costs. When your callers need to conduct business with you over the phone, you can give them an option for self-servicing their needs, reserving your valuble agents' time for more complex inquiries and sales.

You can rapidly deploy common speech-enabled IVR applications using the easy-to-use graphical user interface included with the Five9 IVR with Speech Recognition, offering self-service applications such as:

 

The Five9 IVR with Speech Recognition is a standalone product that can also be added to any Five9 Inbound Call Center. Adding Speech Recognition technology to the powerful, easy-to-use capabilities of the Five9 IVR delivers the highest level of functionality you can find in a hosted IVR solution. And, when your call center operation includes agents, the seamless integration with th Five9 ACD and Skills-Based Routing features gives you complete control of every customer call without the hassle and complexity found in many standalone IVR and ACD packages.

Learn More about IVR Applications

Five9 provides many valuable resources on this website to help you learn more about IVR Applications. We encourage you to browse our website and download additional information to help you learn more about our technology and products.

 Inbound Call Center Datasheet 

 IVR Datasheet 

 Total Cost of Ownership Benefits of a Hosted Solution