Outbound Call Center Software

Cloud-based Predictive Dialer Software for Outbound Call Centers

The Five9 Outbound Call Center is the market-leading hosted dialer software for telemarketing and telesales. With Five9 you'll increase productivity up to 300% using our predictive dialer, and leverage our solution to manage outbound campaigns, contact leads, generate sales opportunities, process debt collections, administer surveys, conduct political initiatives, and more.

With our cloud-based outbound call center software you get all the benefits of a premise-based dialer, without the costs, delays or headaches. The Five9 Outbound Call Center enables you to:

  • Increase productivity up to 300%
  • Reach sales leads faster
  • Convert more sales opportunities
outbound call center demo

Build your outbound call center in the cloud
Eliminate the hassle and expense of your outdated infrastructure. Five9 offers all the functionality of on-premise technology, with all the cost savings benefits of cloud computing. More and more contact centers are switching to advanced cloud-based outbound solutions from Five9 to realize improved agent productivity and increased business flexibility.

Reach leads faster and close more sales
Contact center studies show that agents who reach prospects first close more deals. Five9's advanced technology allows you to integrate your website with our predictive dialer, so that prospects who submit a form online can be immediately called back by an agent.

Turbocharge your sales operations
The world's leading cloud-based outbound call center software and predictive dialer enables your company to sell more, at a lower cost. With Five9, every time you dial your contacts, it improves your bottom line.


Outbound Call Center Features

Predictive Dialer

Boost productivity by automatically calling multiple contacts based on estimated agent availability, filtering out no-party-contacts.

Preview Dialer

Provide agents an opportunity to review a contact's details prior to placing calls to the contact's phone numbers.

Power Dialer

Increase productivity by simultaneously calling multiple contacts when an agent becomes available, filtering out no-party-contacts.

Progressive Dialer

Automatically call individual contacts when an agent becomes available, filtering out no-party-contacts.

Agent Scripting

Enable agents to deliver a consistent message to contacts, with a web-based agent script tailored to the purpose of each call.

Historical Reporting

Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.

Real-Time Reporting

Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.

Quality Monitoring

Ensure a positive customer experience by silently monitoring agent conversations with contacts, whisper coaching and barging in when needed.

Call Recording

Assess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions.

Web Callback

Integrate websites with Five9 so that visitors can request immediate or scheduled callbacks from your call center.

Contact History Database

Maintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.

Campaign and List Management

Operate multiple outbound and auto dialer campaigns using one or more lists, with robust contact filtering and dialing parameters.

DNC Compliance

Comply with applicable calling regulations by handling do-not-call (DNC) requests across your outbound and inbound operations.

Data Import

Easily import outbound calling lists and contacts with a user-friendly wizard or automatically via FTP.

Cloud APIs

Build advanced software integrations between Five9 on-demand call center software and other enterprise software applications.

At-Home Agents

Support virtual call center operations with a distributed workforce, flexible resource allocation, and new hiring models.

VoIP

Leverage the low cost and high scalability of the internet for your phone calls, with crystal-clear voice quality.


 All Virtual Call Center Features