Five9 Product Comparison Matrix

Inbound Features
  Inbound Call Center Outbound Call Center Blended Call Center IVR with Speech Recognition Workforce Management

ACD

     

IVR

   

CTI

     

Speech Recognition

       

Text-to-Speech

   

Toll-Free Numbers

   

Call Conferencing

     

Voicemail

   
Outbound Features
  Inbound Call Center Outbound Call Center Blended Call Center IVR with Speech Recognition Workforce Management

Predictive Dialer

     

Power Dialer

     

Progressive Dialer

     

Preview Dialer

     

Agent Scripting

   

Campaign and List Management

     

Do-Not-Call List Compliance

     

Data Import

     
General Features
  Inbound Call Center Outbound Call Center Blended Call Center IVR with Speech Recognition Workforce Management

Call Recording

   

Quality Monitoring

   

Historical Reporting

Real-Time Reporting

Contact History Database

 

Cloud APIs

 

At-Home Agents

   

VoIP

   

Web Callback

     

CRM Integration

   

Forecasting

       

Scheduling

       

Adherence

       

24x7 Customer Support