Virtual Call Center Software

The Market-Leading Virtual Call Center Software for any Call Center

Our virtual call center products include all of the features you need to run your call center operations effectively. The Five9 product line's breadth of inbound and outbound functionality is unique among cloud-based call center software providers. Our award-winning software was built from the ground up to be:

  • Affordable and functional
  • Fast and simple to deploy
  • Easy to learn and use
virtual call center demo

Build your call center in the cloud
Eliminate the hassle and expense of your outdated infrastructure. Five9 offers all the functionality of on-premise technology, with all the cost savings benefits of cloud computing.

Everything you need to amaze your customers
The world's leading virtual call center software enables you to delight your customers while lowering your costs and transforming your business. With Five9, every time you talk with your contacts, it improves your bottom line.


Virtual Call Center Features

ACD

Route callers to the right queue, with the right priority, and route them to the next available agent with the right skills.

IVR

Walk callers through self service applications or gather caller information needed to identify the best available agent.

CTI

Improve productivity by giving agents relevant and timely contact information, and integrate phone controls with your applications.

Text-to-Speech

Provide dynamic information to your contacts by automatically converting text data into spoken words.

Toll-Free Numbers

Provision new toll-free, international toll-free and DID numbers, or migrate existing numbers for your inbound call center.

Call Conferencing

Build sophisticated IVR applications that allow callers to create conference calls, by calling additional phone numbers to add participants.

Voicemail

Offer your callers an opportunity to leave voicemails for individual agents or the next best available agent.

Agent Scripting

Enable agents to deliver a consistent message to contacts, with a web-based agent script tailored to the purpose of each call.

Call Recording

Assess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions.

Quality Monitoring

Ensure a positive customer experience by silently monitoring agent conversations with contacts, whisper coaching and barging in when needed.

Historical Reporting

Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.

Real-Time Reporting

Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.

Contact History Database

Maintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.

Cloud APIs

Build advanced software integrations between Five9 cloud-based call center software and other enterprise software applications.

At-Home Agents

Support virtual call center operations with a distributed workforce, flexible resource allocation, and new hiring models.

VoIP

Leverage the low cost and high scalability of the internet for your phone calls, with crystal-clear voice quality.

CRM Integration

Leverage our pre-built integrations to leading cloud-based CRM vendors Salesforce, NetSuite, RightNow, and Leads360.

Predictive Dialer

Boost productivity by automatically calling multiple contacts based on estimated agent availability, filtering out no-party-contacts.

Power Dialer

Increase productivity by simultaneously calling multiple contacts when an agent becomes available, filtering out no-party-contacts.

Progressive Dialer

Automatically call individual contacts when an agent becomes available, filtering out no-party-contacts.

Preview Dialer

Automatically call individual contacts when an agent becomes available, filtering out no-party-contacts.

Agent Scripting

Enable agents to deliver a consistent message to contacts, with a web-based agent script tailored to the purpose of each call.

Campaign and List Management

Operate multiple outbound and auto dialer campaigns using one or more lists, with robust contact filtering and dialing parameters.

DNC Compliance

Comply with applicable calling regulations by handling do-not-call (DNC) requests across your outbound and inbound operations.

Data Import

Easily import outbound calling lists and contacts with a user-friendly wizard or automatically via FTP.

Call Recording

Assess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions.

Quality Monitoring

Ensure a positive customer experience by silently monitoring agent conversations with contacts, whisper coaching and barging in when needed.

Historical Reporting

Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.

Real-Time Reporting

Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.

Contact History Database

Maintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.

Cloud APIs

Build advanced software integrations between Five9 cloud-based call center software and other enterprise software applications.

At-Home Agents

Support virtual call center operations with a distributed workforce, flexible resource allocation, and new hiring models.

VoIP

Leverage the low cost and high scalability of the internet for your phone calls, with crystal-clear voice quality.

Web Callback

Integrate websites with Five9 so that visitors can request immediate or scheduled callbacks from your call center.

CRM Integration

Leverage our pre-built integrations to leading cloud-based CRM vendors Salesforce, NetSuite, RightNow, and Leads360.

The Five9 Blended Call Center product includes all of the features listed in the Inbound Call Center and Outbound Call Center products:

ACD

Route callers to the right queue, with the right priority, and route them to the next available agent with the right skills.

IVR

Walk callers through self service applications or gather caller information needed to identify the best available agent.

CTI

Improve productivity by giving agents relevant and timely contact information, and integrate phone controls with your applications.

Text-to-Speech

Provide dynamic information to your contacts by automatically converting text data into spoken words.

Toll-Free Numbers

Provision new toll-free, international toll-free and DID numbers, or migrate existing numbers for your inbound call center.

Call Conferencing

Build sophisticated IVR applications that allow callers to create conference calls, by calling additional phone numbers to add participants.

Voicemail

Offer your callers an opportunity to leave voicemails for individual agents or the next best available agent.

Predictive Dialer

Boost productivity by automatically calling multiple contacts based on estimated agent availability, filtering out no-party-contacts.

Power Dialer

Increase productivity by simultaneously calling multiple contacts when an agent becomes available, filtering out no-party-contacts.

Progressive Dialer

Automatically call individual contacts when an agent becomes available, filtering out no-party-contacts.

Preview Dialer

Automatically call individual contacts when an agent becomes available, filtering out no-party-contacts.

Agent Scripting

Enable agents to deliver a consistent message to contacts, with a web-based agent script tailored to the purpose of each call.

Campaign and List Management

Operate multiple outbound and auto dialer campaigns using one or more lists, with robust contact filtering and dialing parameters.

DNC Compliance

Comply with applicable calling regulations by handling do-not-call (DNC) requests across your outbound and inbound operations.

Data Import

Easily import outbound calling lists and contacts with a user-friendly wizard or automatically via FTP.

Call Recording

Assess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions.

Quality Monitoring

Ensure a positive customer experience by silently monitoring agent conversations with contacts, whisper coaching and barging in when needed.

Historical Reporting

Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.

Real-Time Reporting

Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.

Contact History Database

Maintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.

Cloud APIs

Build advanced software integrations between Five9 cloud-based call center software and other enterprise software applications.

At-Home Agents

Support virtual call center operations with a distributed workforce, flexible resource allocation, and new hiring models.

VoIP

Leverage the low cost and high scalability of the internet for your phone calls, with crystal-clear voice quality.

Web Callback

Integrate websites with Five9 so that visitors can request immediate or scheduled callbacks from your call center.

CRM Integration

Leverage our pre-built integrations to leading on-demand CRM vendors Salesforce, NetSuite, RightNow, and Leads360.

IVR

Walk callers through self service applications or gather caller information needed to identify the best available agent.

Speech Recognition

Deliver advanced IVR self-service applications to your callers by enabling them to provide speech input in addition to DTMF.

Text-to-Speech

Provide dynamic information to your contacts by automatically converting text data into spoken words.

Toll-Free Numbers

Provision new toll-free, international toll-free and DID numbers, or migrate existing numbers for your inbound call center.

Call Conferencing

Build sophisticated IVR applications that allow callers to create conference calls, by calling additional phone numbers to add participants.

Historical Reporting

Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.

Real-Time Reporting

Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.

Contact History Database

Maintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.

Cloud APIs

Build advanced software integrations between Five9 on-demand call center software and other enterprise software applications.

Forecasting

Identify trends and predict future call volumes, handle times, and staffing requirements for your entire call center operation.

Scheduling

Create agent schedules that conform to working rules while optimizing your staffing costs based on forecasted headcount requirements.

Adherence

Monitor agent adherence to their current schedule in real-time, make intraday adjustments, and report on historical adherence.


 All Virtual Call Center Features