Debt Collection Software

Improve debt recovery rates with the Five9 Predictive Dialer

Debt Collection Solution Overview

Third-party debt recovery and debt management is always challenging. With the Five9 debt collections software you can focus on your call center performance and eliminate the hassle and high costs of maintaining a hardware-based predictive dialing system.

Our cloud-based debt collection call center software enables you to:

  • Increase debt recovery rates
  • Reduce debt collection call center infrastructure costs
  • Ensure your agents communicate effectively with debtors

Often, collection calls rely on repetition to motivate the debtor to pay. The Five9 Outbound Call Center allows debt collection agencies and other debt services providers to reach debtors more quickly.

 

Five9 Debt Collection Solution Benefits

Increased Debt Recovery Rates

By leveraging the Five9 Predictive Dialer, you can ensure that the daily number of redial attempts are appropriately limited automatically, and that all calls are made within acceptable hours of the day. With our dialing solution, your agents will only receive calls that are connected with the debtors, allowing you to contact more debtors each day. Additionally, with our comprehensive call logging and historical reporting, you can identify optimal times to reach debtors and maximize your chances of debt recovery.

Reduced Operational Costs

If your agents are currently making manual calls to debtors, you're losing valuable time and money as they repeatedly call answering machines, rarely connecting with a live person. With the Five9 solution, you can eliminate these unnecessary costs and allow your agents to focus on making the most out of the live connections they receive.

Improved Agent Effectiveness

Often, the first contact with the debtor represents the best chance for debt recovery, so agents need to have all the tools necessary to make the most out of those calls. With the Five9 debt collection solution, agents can review important details about each debtor, take notes, use scripts and worksheets to ensure consistent and effective communication, and update the debtor's contact information. By providing agents everything they need within a single application, you can ensure that they can focus on conversations with debtors, rather than using their workstation.

 

For More Information About Debt Collection Systems

Read these case studies and white papers on how debt collectors have successfully used Five9 call center software to improve debt recovery.

 

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