Education Call Center Solutions

Education call center solutions to increase enrollment

Education Call Center Solution Overview

For educational institutions, the Five9 Outbound Virtual Call Center is a comprehensive package of campaign management and predictive dialing tools that drive increased enrollment. For colleges and universities, generating applications and attracting outstanding students increases prestige and revenues. Five9's Predictive Dialer can help you reach out to more prospective students and ensure they choose your institution.

With our associated administrative tools you gain full control over every education lead generation campaign and improved results including:

  • More contacts at a lower cost
  • Increased agent retention & productivity
  • Increased scalability

With up to three times more connections, our outbound solution with predictive dialing lowers the cost per contact, increases enrollment activity, and improves agent efficiency.


Education Call Center Solution Benefits

Lower Cost per Contact for Lead Generation and Enrollment

Drive lead generation and enrollment! When manually calling prospective new students, two thirds of calls result in busy signals, answering machines, fax machines, or no answer. The Five9 Outbound Virtual Call Center solution uses our world-class Predictive Dialer to lower your cost per contact by automating the dialing process. Our predictive dialer connects calls only with live recipients, which means 2-3 times more calls, 2-3 times more connections, and 2-3 times more leads - all in less time!

Lower Maintenance Costs

Hardware-based predictive dialers typically require a huge upfront capital investment. With Five9, you don't have the hassle and expenses of predictive dialer hardware, software licenses, telephony cards, database servers or phone lines. Since we supply everything except the agents, you eliminate what you'd normally spend on maintenance, upgrades, and technical staff. And instead of running complicated computer and telephony systems, you can run your business. It's easy to see why Five9 saves you thousands of dollars each month.

Scalability On-Demand and Increased Agent Retention

Because the Five9 solution is cloud-based, you can easily scale your recruiting team as your operations grow. In just one day you can add new agents, and in just two hours they can master the system. Plus, with our advanced technology, currently-enrolled students can help drive enrollment while working at home and between classes. By providing more flexible employment options, you'll be able to attract and retain your best advocates for your educational institution — the current student body.


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