Government Call Center Solutions

Government call center solutions for a variety of applications

Government Call Center Solution Overview

Government-related organizations have a wide variety of functions and call center needs. The Five9 Virtual Call Center is designed to allow call centers of all kinds improve their operational results. For political fundraising or military service recruitment, the Five9 Predictive Dialer can help you maximize your reach. Or, when providing service on behalf of governmental departments, the Five9 Inbound Call Center will enable you to quickly increase efficiency without a large budgetary expense.

With our associated administrative tools you gain full control over every campaign and improved results including:

  • More contacts at a lower cost
  • Access to sophisticated calling features, including easy-to-use contact history
  • Increased agent productivity
  • Increased scalability

With up to three times more connections, our outbound solution with predictive dialing lowers the cost per contact, increases fundraising activity, and improves agent efficiency. And, with a comprehensive solution for inbound customer service, you can ensure that your organization is responsive without breaking your budget.

 

Government Call Center Solution Benefits

Lower Cost per Contact

When manually calling prospective contributors or military recruits, two thirds of calls result in busy signals, answering machines, fax machines, or no answer. The Five9 Outbound Virtual Call Center solution uses our world-class Predictive Dialer to lower your cost per contact by automating the dialing process. Our predictive dialer connects calls only with live recipients, which means 2-3 times more calls, 2-3 times more connections, and 2-3 times more successful calls - all in less time!

Improved Customer Service in Government Call Centers

The Five9 Inbound Virtual Call Center solution routes customers to the right agents, supplying them with the information they need as soon as the call arrives. Your callers won't be frustrated by repeating information, and they'll appreciate that contact history is available to every agent that services them. And, when you're using a leading hosted CRM product, Five9 Virtual Call Center solutions can also provide an integrated, unified customer view.

Lower Maintenance Costs

Hardware-based predictive dialers typically require a huge upfront capital investment. With Five9, you don't have the hassle and expenses of predictive dialer hardware, software licenses, telephony cards, database servers or phone lines. Since we supply everything except the agents, you eliminate what you'd normally spend on maintenance, upgrades, and technical staff. And instead of running complicated computer and telephony systems, you can run your operations. It's easy to see why Five9 saves you thousands of dollars each month and allows you to stay within budget.

Scalability On-Demand and Increased Agent Productivity

Because the Five9 solution is Software-as-a-Service (SaaS), you can easily scale your fundraising or recruitment team as your operations grow. In just one day you can add new agents, and in just two hours they can master the easy-to-use Five9 application. And, with our Voice-over-IP (VoIP) technology, your volunteers and agents can help drive your outbound campaigns while working at home.

 

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