Insurance Call Centers

World-class call centers for the insurance industry

Insurance Call Centers Solution Overview

In the competitive insurance industry, customer retention is critical. Five9's call center solutions for the insurance industry allows you to keep and grow your customer base by providing a timely and high-quality customer experience, lowering your costs, and increasing sales revenues. Insurance lead generation is another function critical to your continued growth and success. The Five9 Predictive Dialer works through lead generation lists, dialing multiple calls per available agent, eliminating no-answers, busy signals and voice mail systems, increasing productivity by up to 300%

When we provide your cloud-based call center solution for insurance lead generation and customer retention, you will benefit from:

  • Access to sophisticated calling features, including easy-to-use contact history
  • Ability to flexibly scale up or scale down based on demand
  • Reduced infrastructure and maintenance expenses

Five9's insurance call center solutions allow you to focus on providing a world-class customer service experience without the hassle and cost of a physical call center infrastructure.

 

Insurance Call Center Solution Benefits

Improved Customer Satisfaction

Without question, customer satisfaction directly affects customer retention and, ultimately, profits. The Five9 Inbound Virtual Call Center routes customers to the right agents, supplying them with the information they need as soon as the call arrives. Customers won't be frustrated by repeating information, and they'll appreciate that contact history is available to every agent that services them. And, when you're using a leading hosted CRM product, Five9 Virtual Call Center solutions can provide an integrated, unified customer view.

Increased Revenues

For many insurance companies, call centers remain synonymous with "cost centers". Five9's Virtual Call Center helps you transform your "cost center" into a "profit center". By ensuring that each call is efficiently routed to an appropriate agent, you can maximize up- and cross-sales opportunities. For example, while successfully resolving an auto accident claim for a young driver, your agent could advise the customer on coverage plans such as renter's insurance. Customer service studies have shown that satisfaction scores and sales success rates are much higher when the customer receives advice that they feel is timely and relevant to their needs; while running an inbound call center, insurance providers are poised to take advantage of this fact and outpace their competitors.

True Virtualization

Today, Voice-over-IP is a proven alternative to premise-based telephony solutions. As the leading cloud-based call center software vendor, Five9 uses VoIP and leading web-based technology to provide you the ultimate flexibility when deploying and operating your call center. Whether your insurance agents are in your call center or at home, they will all access a clear and reliable communication channel. And, your supervisors and managers will be able to monitor daily operations in real time and communicate with agents and each other with our built-in chat and message broadcasting features.

On-Demand Scalability

As your insurance business and call center operations grow, Five9's Virtual Call Center allows you to increase capacity without worrying about the capacity constraints and licensing hassles associated with premise-based solutions. Five9 enables you to quickly add personnel as needed, in a single day. Since you use only what you need, you're never stuck with excess capacity that is only needed for peak times of year, and you no longer risk outgrowing your mission-critical call center systems.

 

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