Nonprofit Call Center Solutions

Nonprofit call center solutions to increase donations, volunteers and membership

Nonprofit Call Center Solution Overview

As a not-for-profit organization, you rely on the contributions and efforts of many people, and your budgets are always tight. The Five9 Outbound Call Center and Predictive Dialer can help you cost-effectively reach a wider audience to drive donations, volunteers, and membership. With our associated administrative tools you gain full control over every campaign in your nonprofit call center and improved results including:

  • More contacts at a lower cost
  • Lower Maintenance Costs
  • Increased scalability

With up to three times more connections, our outbound solution lowers your cost per contact, increases call center performance results, and improves agent productivity.

 

Nonprofit Call Center Solution Benefits

Lower Cost per Contact for Your Nonprofit Call Center

When manually calling prospective contributors, members or volunteers, two thirds of calls result in busy signals, answering machines, fax machines, or no answer. The Five9 Outbound Virtual Call Center solution uses our world-class Predictive Dialer to lower your cost per contact by automating the dialing process. Our predictive dialer connects calls only with live recipients, which means 2-3 times more calls, 2-3 times more connections, and 2-3 times more successful calls - all in less time!

Lower Maintenance Costs

Hardware-based predictive dialers typically require a huge upfront capital investment. With Five9, you don't have the hassle and expenses of predictive dialer hardware, software licenses, telephony cards, database servers or phone lines. Since we supply everything except the agents, you eliminate what you'd normally spend on maintenance, upgrades, and technical staff. And instead of running complicated computer and telephony systems, you can run your operations. It's easy to see why Five9 saves you thousands of dollars each month and allows you to stay within budget.

Scalability On-Demand and Increased Agent Productivity

Because the Five9 solution is Software-as-a-Service (SaaS), you can easily scale your outbound calling team as your operations grow. In just one day you can add new agents, and in just two hours they can master the easy-to-use Five9 application. And, with our Voice-over-IP (VoIP) technology, your volunteers and agents can help drive your campaigns while working at home.

 

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