Retail Call Center Solutions

Increase sales revenues and lower costs for your retail call center

Catalog and Online Retail Call Center Solution Overview

As an online or catalog retailer, every inbound call represents a potential sale or opportunity to serve your customer better than the competition. Whether your call center is a handful of agents or hundreds of agents, the Five9 Virtual Call Center provides the features you need to insure that incoming calls are managed efficiently and effectively, leading to increased revenue opportunities. And, for online retail operations, we provide web integration features that will have your call center agents seamlessly calling back prospects immediately after they submit their information through your website.

When we provide your cloud-based retail call center solution, you will benefit from:

  • Access to sophisticated calling features, including easy-to-use contact history
  • Ability to flexibly scale up or scale down based on demand
  • Reduced infrastructure and maintenance expenses

Five9's retail call center solutions allow you to focus on generating sales as efficiently as possible, without the hassle and cost of a physical call center infrastructure.


Special Features for Online Retail

Five9 Web Callback Feature

The Five9 Web Callback feature uses the Five9 Cloud APIs to integrate your website directly with your call center. When a website visitor submits a form, including a telephone number, the Five9 Cloud APIs automatically populate that number in a list within the Five9 dialer for an immediate call back to the visitor and a live conversation with an agent. Studies show that the first sales agent to reach the customer typically closes the sale. Improve productivity and increase sales be translating website visits directly to live conversations that close transactions.


Retail Call Center Solution Benefits

Increased Revenues

For many retailers, call centers are a major source of sales revenues. Five9's Virtual Call Center helps you ensure that each call is routed to an appropriate agent, so that you can maximize up- and cross-sales opportunities. For example, you can provide callers with toll-free numbers that are associated with product campaigns, and route those calls to product experts to maximize incoming sales orders.

True Virtualization

Today, Voice-over-IP is a real alternative to premise-based telephony solutions. As the leading cloud-based call center software vendor, Five9 uses VoIP and advanced web-based technology to provide you the ultimate flexibility when deploying and operating your call center. Whether your agents are in your center or at home, they will all access a clear and reliable communication channel. Additionally, your supervisors and managers will be able to monitor daily operations in real time and communicate with agents and each other with our built-in chat and message broadcasting features.

On-Demand Scalability

Whether you're ramping up for seasonal call volumes or responding to company growth, Five9's cloud-based call center solutions solutions allow you to increase capacity without worrying about the capacity constraints and licensing hassles associated with premise-based solutions. Five9 enables you to quickly add personnel as needed, in a single day. Since you only use what you need, you're never stuck with excess capacity that is only needed for peak times of year, and you no longer risk outgrowing your mission-critical call center systems.


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