Travel & Tourism Call Center

Blended call center solutions for the travel, tourism and hospitality industry

Travel & Tourism Call Center Solution Overview

For call centers in the travel, tourism and hospitality industry, the Five9 Virtual Call Center provides a comprehensive package of inbound and outbound tools that help call centers drive increased sales and reservations while continuing to provide exceptional customer service. The Five9 Web Callback feature let's you integrate your travel website directly with your call center, enabling agents to immediately place a call to a website visitor after they have submitted a form.

If you're taking reservations for a hotel or operate a travel agency, Five9 has a call center solution that helps you service customers more effectively. When you're calling customers about a vacation rental or property, the Five9 Predictive Dialer enables you to increase productivity and revenues.

Using Five9 for your travel call center, you gain full control over every outbound campaign and improved inbound customer service results including:

  • Access to sophisticated calling features, including easy-to-use contact history
  • Increased agent productivity
  • Reduced infrastructure maintenance
  • Ability to flexibly scale up or scale down based on demand

With up to three times more connections, and by providing comprehensive contact history, the Five9 Virtual Call Center lowers your cost per lead, increases customer satisfaction and bookings, and improves agent efficiency.

 

Travel Call Center Solution Benefits

Improved Customer Satisfaction

Without question, customer satisfaction directly affects customer retention, repeat bookings, and, ultimately, profits. The Five9 Virtual Call Center routes customers to the right agents, supplying them with the information they need as soon as the call arrives. Customers won't be frustrated by repeating information, and they'll appreciate that contact history is available to every agent that services them. And, when you're using a leading hosted CRM product, Five9's cloud-based solutions can provide an integrated, unified customer view.

Lower Cost per Lead for Travel, Tourism and Hospitality

When your business requires a significant amount of lead generation via outbound phone calls, you can't necessarily measure success by the amount of calls you make, or by the amount of leads you generate. The Five9 Outbound Virtual Call Center solution uses our world-class Predictive Dialer to not only increase the number of leads, but also deliver true business success by lowering the cost per lead.

With manual dialing, two thirds of calls result in busy signals, answering machines, fax machines, or no answer. Our predictive dialer connects calls only with live recipients, which means 2-3 times more calls, 2-3 times more connections, and 2-3 times more leads - all in less time!

Lower Maintenance Costs

An outbound telemarketing solution or hardware-based predictive dialer typically requires a huge upfront capital investment. With Five9, you don't have the hassle and expenses of predictive dialer hardware, software licenses, telephony cards, database servers or phone lines.

Since we supply everything except the agents, you eliminate what you'd normally spend on maintenance, upgrades, and technical staff. And instead of running complicated computer and telephony systems, you can run your business. It's easy to see why Five9 saves you thousands of dollars each month.

On-Demand Scalability

As your travel or hospitality business and call center operations grow, Five9 allows you to increase capacity without worrying about the capacity constraints and licensing hassles associated with premise-based solutions. Five9 enables you to quickly add personnel as needed, in a single day. Since you use only what you need, you're never stuck with excess capacity that is only needed for peak times of year, and you no longer risk outgrowing your mission-critical call center systems.

 

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